Data Analysis is the analysis of qualitative and quantitative data from your business and the competition to drive a continua improvement of the online experience that your customers and potential customers have which translates to your desired outcomes (Both Online and Offline).
Nowadays, the customer is at the center of the universe. With all of their choice and control, we now recognize that customers can start their purchase journey at any point along their decision path. A marketer's job is to figure out how to tap into this new dynamic and anticipate where customer will appear and what messages that they need to hear.
This can only be achieved if you're focused on analyzing the customers, not the individual channel your customers is coming from, or the device they're using to find or engage with you. With customers ever more in the driver’s seat and controlling the speed and timing of their engagement, business need accessible, reliable, holistic and near real-time customer analytics to understand how well they are performing.
HOLISTIC MEASUREMENT: CAPTURE THE FULL CUSTOMER EXPERIENCE
Your customers are active all the time and everywhere, so you should be as well. To truly win moments that matter across all screens and situations, you must acknowledge, and measure, all relevant touch-points. For example, are you running related marketing efforts across email, display, and search ads? Do you see customers performing some tasks more frequently on smartphones while other tasks are more common on laptop? Rather than evaluating these programs and behaviors separately, your measurement strategy should focus on connecting the dots between these consumer moments. Consider your overall business goals and then measure the role that each touch-point plays in achieving those goals, keeping in mind the complementary effects of multiple channels and devices.
ACTIVE MEASUREMENT: PLAN AHEAD AND OPTIMIZE THROUGHOUT
Harnessing the power of location, intent and social connections is possible today, and smart marketers are always on, always optimized—using customer signals to create winning experiences for their brand. Active measurement is about quickly acting on the insights you uncover as you go, but more importantly, it’s about good measurement planning. This proactive piece is often overlooked, even by the savviest marketers and analysts. To effectively measure, you must define expectations about how your customer will interact with your brand before you look at the numbers. Then, question any surprising results. Is it normal or strange for your business to have a 3% conversion rate? Is it good or bad if event tracking shows that 3,000 people view a video on your homepage in a single day? Are your TV spots driving viewers to your website in Real-Time, or do you see more traffic at other times? Are you bringing together data sources and devices holistically? Active measurement means examining real human behavior and influences instead of reporting the same old data on clicks or bounce-rates.
MEDIA-AGNOSTIC MEASUREMENT: GIVE CREDIT WHERE IT’S DUE
As technology usage has expanded, patterns of research and influence have become more diverse (with many consumers consulting 10 or more sources before a purchase)*—but also more identifiable. In the new digital age, it’s no longer realistic or smart to judge campaigns solely by the final interaction using a last-click model, or to think only about single-device or single-session interactions. Customers move fluidly across channels and devices. To truly understand the value of your digital investments, you have to overhaul your conversion goals to capture all the large and small behaviors that lead to business success. Once you have visibility into the customer journey, you can begin assigning credit with attribution models to determine your best channel and investment mix. Next, optimize your programs and run controlled experiments to see how you could improve your results even further. It’s an active, ongoing process.
So, make a New Year’s resolution to take a more proactive approach: consider and give credit to all the interactions in the customer journey, and act on your measurement insights. Throughout 2013 we’ll be sharing practical advice to help you dive in and join your customers in the always-on world. Good luck!
We help you to make the visitors do what you want them to on your site, our team is ready to help optimize your site and boost the conversion rates, providing a successful a long-term effect CRO strategy for your business.
Our CRO analysts use the best tools in the industry for collecting and visualizing data in order to make the quickest and the most effective decisions. We also do so in such a way that you don’t need to update or make changes to your website code every time an on-site test is created.
We offer the most effective CRO techniques, A/B split testing, multivariate testing, as well as various other methods such as changes in site layout, proximity, color, fields and journey paths. We utilize all of this information until we determine which combination of the above produces the highest conversion rate.
Using a test-focused approach, we make sure to obtain the best results specific to your company. Our team will constantly test and enhance all aspects of your website, checking (and re-checking) what works and what doesn’t in order to turn more of your visitors into converted customers.
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